Showroom Experience Specialist

Company: Goodmans, Inc.
Location: Chicago
Posted on: February 4, 2025

Job Description:

• Create a positive and engaging first impression for all employees and guests.
• Coordinates showroom programs for the organization including greeting and helping guests and visitors, showroom events, showroom cleanliness, order and maintenance, facilities management, mail and packages, and marketing assistance as needed.
• Collaborate with cross-functional leaders and employees to share knowledge and improve outcomes.Performance
  • Greet and service showroom guests, walk-in customers and vendors.
  • Manage administrative duties at the Pan American location including: mail, shipping, ordering and stocking copier paper and other office supplies, etc.
  • Daily showroom inspections and periodic employee communications to compel alignment with aesthetic guidelines.
  • Liaison to service providers for showroom audio/visual and printing equipment maintenance. Also onsite point of contact for user-assistance, trouble-shooting and repair calls.
  • Printing and binding marketing packages.
  • Assist Sales Manager and Sales Associate Manager with all showroom events, including room set-up (furniture and equipment), catering, set up, bartending and break down.
  • Think creatively to create unique and memorable showroom experiences for our employees and guests.
  • Assist Sales Associates with Folder Label Creation and Operations Manager with daily assigned tasks.ESSENTIAL FUNCTIONS:Problem-SolvingReduce human struggle and waste.Highlight, track and help solve problems.Use the following framework for problem-solving:
  • Document Current Condition
  • Plan
  • Do
  • Check
  • ActShare and test knowledge and ideas that improve the quality and speed of workflow.Focus on achieving corporate objectives:
    • Reduce Punch Lists
    • Improve Margins
    • Increase Change Orders
    • Increase Average Order Size
    • Align compensation with profitabilityDevelopment of Self and OthersCommit to continuous learning about:
      • Goodmans History
      • Goodmans Process
      • Technology
      • Product Applications
      • Product Specifications
      • Communication and Presentation Skills
      • Workplace Health and Safety
      • Engagement in our Community
      • Mentorship
      • Sharing KnowledgeValuesModel behavior that is aligned with our values:
        • People - The welfare of our people is our priority.
        • Connectedness - Goodmans is not isolated, we are connected to the community and the planet.
        • Foresight - Goodmans never stops thinking.
        • Improvement - Goodmans will continually seek improvement.
        • Transparency - We will be open and honest in our interactions with employees and customers.CultureModel behavior that promotes our culture:
          • Make the customer's day better
          • Inspire the community with our purpose
          • Be excellent, together
          • Invest in the growth of our people
          • Celebrate success
          • Learn from mistakes and teach othersQUALIFICATIONS AND COMPETENCIES:Two years experience in hospitality, customer service, or as an executive assistant.Proficient in the following software:
            • Microsoft Outlook
            • Microsoft Word
            • Microsoft PowerPointCompetencies:
              • Attention to Detail
              • Punctuality
              • Accountability and Consistency
              • Communications Effectiveness and Customer Focus
              • Goal Driven
              • Initiative and Positive Attitude
              • Problem-Solving
              • Professionalism
              • Time Management
              • Teamwork
              • Training and Personal Development
              • Customer Service
              • Quality FocusPHYSICAL REQUIREMENTS:See document related to physical requirements. Must be able to lift 25 lbs. and push/pull a cart up to 75 lbs.Does this sound like a job you would excel in and enjoy doing? If so, we'd love to hear from you!
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Keywords: Goodmans, Inc., Skokie , Showroom Experience Specialist, Other , Chicago, Illinois