GDI - OPERATIONS ADMINISTRATOR
Company: Great Day Improvements: A Family of Brands
Location: Menomonee Falls
Posted on: October 27, 2024
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Job Description:
Overview
UP TO $22 HOURLY + OT = BENEFITS & BONUSES
The Operations Administrator (OA) is responsible for ensuring that
all administrative, scheduling, and clerical functions are
performed in accordance with company guidelines. The OA is
responsible for scheduling and coordinating leads, installations,
customer services, management reports, accounting functions, etc.
In locations with more than one OA, one may function as the go-to
person for administrative matters when the Regional Manager or
Regional Operations Manager is out of the office.
Responsibilities
1. Execution of the JUMP program to ensure customer communication
is maintained throughout the project
2. Main point of contact for the customer in handling a question or
problem
3. Keep the customer updated with timely and frequent information
about progress on the project
4. Facilitate customer resolutions by bringing together the
appropriate GDI personnel
5. Maintain the Production Log
6. Review new contracts for accuracy and completeness. All new
contracts should be booked within 1 day of contract signing.
7. Handling ATCs and cancellations
8. Review and/or perform all accounting functions including: A/R,
A/P, monthly, quarterly, yearly, checking account, financing
paperwork, etc.
9. Employee personnel and payroll information
10. Other duties may be assigned
Qualifications
Applicant must have a minimum of two years' experience in
customer/client services, call center, help desk, or other
applicable service related industries. Good problem-solving skills
are required. Must be competent in the use of technology and be
able to function proficiently in our IT systems; experience with
Excel a plus. Must be well organized and have the ability to think
on your feet. Must be proactive in your approach to managing
customer interactions, customer expectations, and be able to work
within the organization to provide the customer win-win solutions.
Lastly, the OA must have great business sense and judgement.
PERFORMANCE EXPECTATIONS:
1. Customer resolutions within 24 hours or less
2. JUMP program executed 100%
3. Net score 90% or better in communication on customer service
survey
4. Online reviews for 10% of all installed jobs
GDI is an Equal Employment Opportunity Employer
#INDGDI
Keywords: Great Day Improvements: A Family of Brands, Skokie , GDI - OPERATIONS ADMINISTRATOR, Other , Menomonee Falls, Illinois
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