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Customer Care Manager

Company: VirtualVocations
Location: Rockford
Posted on: October 24, 2024

Job Description:

A company is looking for a Customer Care Manager to lead a team in providing exceptional service in educational technology.



Key Responsibilities

Lead and develop the Customer Care team to maintain high service standards
Analyze customer service metrics and implement process improvements
Serve as the escalation point for complex customer issues and ensure timely resolutions


Required Qualifications

Bachelor's degree in business administration, communication, education, or a related field
3+ years of experience in customer service management, preferably in educational technology
1+ years of experience managing direct reports with a proven track record
Proficiency in CRM systems, preferably Salesforce or similar platforms
Experience in developing and implementing customer service policies and procedures

Keywords: VirtualVocations, Skokie , Customer Care Manager, Executive , Rockford, Illinois

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