REMS Associate Director
Company: Syneos Health
Location: Chicago
Posted on: October 21, 2024
Job Description:
Updated: October 2, 2024Location: Chicago, IL, United StatesJob
ID: 4423-OTHLOC-CPKvYfwMThe Engagement Center Risk Evaluation and
Mitigation Strategy (REMS) Associate Director is responsible for
the execution, management, and development of client teams to
execute and drive the growth and profitability of assigned
programs(s). This individual is the REMS Engagement Center's
primary point of contact and is responsible for maximizing the
team's achievement of successful operations, performance
metrics/SLAs, and quality scores of assigned REMS program(s). The
REMS Associate Director is accountable for day-to-day managerial
oversight of personnel, all assigned programs from conception to
close out, overseeing implementation, operations, staffing
relationships, issue resolution, escalation response, and
mitigation, and identifying opportunities and solutions to enhance
program performance and new capabilities.You will:
- Act as the first point of contact and Engagement Center subject
matter expert for client projects, in collaboration with line
management and Engagement Center Leadership.
- Communicate regularly with Engagement Center Leadership and
develop, maintain, and grow business relationships.
- Identify opportunities, mitigate risk, and drive growth.
- Recommend positive solutions toward increasing productivity and
improved operational efficiency.
- Effectively manage multiple client projects and flexibility to
manage complex and/or evolving teams.- Integrate with Engagement
Center Leadership and collaborate across multi-functional teams to
ensure a collaborative approach to support EC success.
- Proactively recommend solutions to enhance the Engagement
Center performance, leveraging Deployment Solutions capabilities
and other services as appropriate to support client
competitiveness.
- Identify opportunities to complement the client's capabilities
with Syneos Health capabilities to further strengthen the
partnership.- Facilitate a culture of accountability through
ongoing cadence discussions with Syneos Health internal partners
(Business Analytics, HR, Commercial Capabilities, Operations
Management, and Client Services) to identify scalable business
practices and to problem solve potential barriers to effective
execution.- Accountable for the execution and delivery of all
services outlined in assigned program(s).
- Monitor and adhere to timelines for each assigned program.
- Collaborate on incentive compensation plan design and oversee
plan administration.
- Responsible for recruiting, hiring, developing, and retaining
engagement center representatives and first-line managers.
- Ensure a high level of service to our clients and that we are
effectively communicating and maximizing client satisfaction by
monitoring feedback and developing solutions for the prompt
resolution of any issues.- Manage and develop direct reports.-
Foster an environment that rewards accomplishment and encourages
the advancement and retention of productive employees.Minimum
Requirements:
- 5+ years of experience in Engagement Center/Contact Center or
Project Management leadership
- 2+ years of pharmaceutical or healthcare experience
- Engagement Center/Contact Center capabilities knowledge
- Proven leadership skills with conflict management and
problem-solving skillsDesired Requirements:
- 2+ years of REMS program experience
- Success leading, managing & coaching first line managersAt
Syneos Health, we are dedicated to building a diverse, inclusive
and authentic workplace. If your past experience doesn't align
perfectly, we encourage you to apply anyway. At times, we will
consider transferable skills from previous roles.Why Syneos Health?
Here, the work is challenging, and the pace is exhilarating. By
joining one of our commercial teams, you're empowered to succeed
with the support, resources, and autonomy that you need. The
diversification and breadth of our new and existing partnerships
create a multitude of career paths and employment opportunities.
Syneos Health has launched more sales teams in the last 5 years
across all major therapeutic areas than the top 25 pharma companies
combined. Join our game-changing, global company dedicated to
creating better, smarter, faster ways to get biopharmaceutical
therapies to patients. Experience the thrill of knowing that your
everyday efforts are contributing to improving patients' lives
around the world.Syneos Health companies are affirmative
action/equal opportunity employers
(Minorities/Females/Veterans/Disabled).
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Keywords: Syneos Health, Skokie , REMS Associate Director, Executive , Chicago, Illinois
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