ServiceNow ITAM Architect - Manager - Consulting - Location OPEN
Company: Ernst & Young Advisory Services Sdn Bhd
Location: Chicago
Posted on: October 19, 2024
Job Description:
Press Tab to Move to Skip to Content Link Location: - Chicago
Other locations: - Anywhere in Country Date: - Aug 12, 2024
Requisition ID: - 1531172 At EY, you'll have the chance to build a
career as unique as you are, with the global scale, support,
inclusive culture and technology to become the best version of you.
And we're counting on your unique voice and perspective to help EY
become even better. Join us and build an exceptional experience for
yourself, and a better working world for all. The exceptional EY
experience. It's yours to build. EY focuses on high-ethical
standards and integrity among its employees and expects all
candidates to demonstrate these qualities. US - Consulting - Tech
Consulting- TEP - ServiceNow ITAM Architect - Manager In the
digital economy, it takes more than good ideas and strong
leadership to thrive. Upgrading outdated processes, systems and
information is vital - but can be a risky investment in such a
rapidly changing environment. That's why some of the most
prestigious businesses worldwide look to us for authoritative,
agile and efficient solutions for business decision-making. As our
ServiceNow Manager you'll play a leading role in that mission,
providing the competitive edge our customers need to overcome some
of the biggest creative and technical challenges around. The
opportunity You'll lead a tight-knit team in a rapidly growing area
of the business. It's a high-profile role, in which you'll have
plenty of opportunities to showcase your ability to not only
motivate and develop your team but establish and maintain new
customer relationships. As you do, we'll support you in developing
consultancy and analytical skills - along with relationships that
could define your career. Your key responsibilities We are seeking
a highly skilled and experienced ServiceNow ITAM Architect join our
dynamic team. As a ServiceNow ITAM Architect, you will play a
pivotal role in implementing and optimizing ServiceNow solutions
for our clients. Your expertise in ServiceNow ITAM (Hardware Asset
Management, Software Asset Management, Cloud Cost Management) will
be crucial in delivering high-quality services and solutions to our
clients, ensuring their business processes are streamlined and
optimized. Skills and attributes for success
- Consultation and Requirements Gathering:
- Collaborate with clients to understand their business
requirements and objectives.
- Conduct thorough analysis of client's existing processes and
systems to identify opportunities for improvement and
optimization.
- Leverage tools, templates and enablers to plan for and initiate
ITAM implementation efforts
- Capture the right details needed to enable ITAM capabilities
such as hardware / software asset lifecycle processes definition,
integrations needed to develop an asset inventory, integrations
with procurement and financial systems such as SAP Ariba, Oracle
Financials etc. to build an end to end asset management solution
using ServiceNow
- ServiceNow Implementation and Configuration:
- Design the end to end solution architecture of configuring ITAM
solutions such as HAM Pro, SAM Pro and related modules
- Design, configure, and implement ServiceNow solutions tailored
to meet client's business needs.
- Utilize HAM Pro, SAM Pro and other ITAM modules effectively to
optimize IT infrastructure and service management processes.
- Provide guidance to clients on the deployment of MID servers
-
- Configure MID servers to support asset discovery as needed
- Hands on experience with HAM Pro and SAM Pro modules
implementation -
- Experience in importing and normalizing data into the
ServiceNow CMDB (Configuration Management Database) to ensure
accurate asset tracking and reporting.
- Experience in designing system to system integrations
- Develop custom solutions and integrations as necessary to
enhance the functionality of ServiceNow platform.
- Solution Development and Deployment:
- Lead the development and deployment of ServiceNow solutions,
ensuring adherence to leading practices and standards.
- Provide technical guidance and mentorship to junior team
members throughout the implementation process.
- Conduct thorough testing and quality assurance to ensure the
reliability and performance of implemented solutions.
- Facilitate User Acceptance Testing with client and help them
prioritize defects
- Lead the offshore development team by providing technical
expertise, design & architecture guidance throughout the design,
build and testing efforts
- Develop a Service Mapping playbook and Enterprise Execution
roadmap
- Client Training and Support:
- Direct and develop the creation of training material for
training end users on how to utilize ServiceNow ITAM
capabilities
- Provide comprehensive training to clients on the usage and
administration of ServiceNow platform.
- Offer ongoing support and assistance to clients
post-implementation, addressing any issues or concerns in a timely
manner.
- Documentation and Knowledge Sharing:
- Create detailed technical documentation including solution
designs, configuration guides, and standard operating
procedures.
- Share expertise and best To qualify for the role, you must have
- Bachelor's degree in Computer Science, Information Technology,
or related field.
- Minimum 3 years of recent experience designing and implementing
ServiceNow ITAM solutions for large enterprise clients is
required.
- Minimum 5+ years of recent experience working as a ServiceNow
Consultant, with a focus on ITSM, ITOM, ITAM and other IT related
capabilities.
- Excellent communication and interpersonal skills, with the
ability to effectively engage with clients and team members.
- Ability to effectively develop presentations, functional and
technical roadmaps as well as present ideas and proposals to all
levels of management and technical expertise.
- Experience with defining contextual, conceptual, and logical
models that align both business and technical capabilities to
explain the architecture.
- Must be able to set goals and participate in strategic
initiatives for a team.
- Experience or certification in SAFe or other industry proven
architecture frameworks.
- Strong understanding of ITIL framework and IT service
management processes.
- A driver's license valid in the U.S.
- Be willing and able for regular travel to client sites.
Ideally, you'll also have
- ServiceNow certifications (e.g., Certified Implementation
Specialist - HAM, Certified Implementation Specialist - SAM,
Certified System Administrator) are highly desirable. What we look
for
We're interested in intellectually curious people, with a genuine
passion for finding and implementing innovative ways nurture
growth. You'll also need excellent communication and negotiation
skills. We'll look to you to have the ability to express big ideas
to influence C-suite leaders while also having technical skills to
architect the right solutions for clients. If you're ready to take
ownership of a team that's poised to take the industry by storm,
this role is for you. What we offer We offer a comprehensive
compensation and benefits package where you'll be rewarded based on
your performance and recognized for the value you bring to the
business. The base salary range for this job in all geographic
locations in the US is $141,200 to $258,900. The salary range for
New York City Metro Area, Washington State and California
(excluding Sacramento) is $169,500 to $294,300. Individual salaries
within those ranges are determined through a wide variety of
factors including but not limited to education, experience,
knowledge, skills and geography. In addition, our Total Rewards
package includes medical and dental coverage, pension and 401(k)
plans, and a wide range of paid time off options. Join us in our
team-led and leader-enabled hybrid model. Our expectation is for
most people in external, client serving roles to work together in
person 40-60% of the time over the course of an engagement, project
or year. Under our flexible vacation policy, you'll decide how much
vacation time you need based on your own personal circumstances.
You'll also be granted time off for designated EY Paid Holidays,
Winter/Summer breaks, Personal/Family Care, and other leaves of
absence when needed to support your physical, financial, and
emotional well-being.
- Continuous learning: You'll develop the mindset and skills to
navigate whatever comes next.
- Success as defined by you: We'll provide the tools and
flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We'll give you the insights,
coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you
are and empowered to use your voice to help others find theirs. If
you can demonstrate that you meet the criteria above, please
contact us as soon as possible. EY exists to build a better working
world, helping to create long-term value for clients, people and
society and build trust in the capital markets. Enabled by data and
technology, diverse EY teams in over 150 countries provide trust
through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and
transactions, EY teams ask better questions to find new answers for
the complex issues facing our world today. EY is an equal
opportunity, affirmative action employer providing equal employment
opportunities to applicants and employees without regard to race,
color, religion, age, sex, sexual orientation, gender
identity/expression, national origin, protected veteran status,
disability status, or any other legally protected basis, including
arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified
individuals with disabilities including veterans with disabilities.
If you have a disability and either need assistance applying online
or need to request an accommodation during any part of the
application process, please call 1-800-EY-HELP3, select Option 2
for candidate related inquiries, then select Option 1 for candidate
queries and finally select Option 2 for candidates with an inquiry
which will route you to EY's Talent Shared Services Team (TSS) or
email the TSS at ssc.customersupport@ey.com Select how often (in
days) to receive an alert: EY refers to the global organization,
and may refer to one or more, of the member firms of Ernst & Young
Global Limited, each of which is a separate legal entity. Ernst &
Young Global Limited, a UK company limited by guarantee, does not
provide services to clients.
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Keywords: Ernst & Young Advisory Services Sdn Bhd, Skokie , ServiceNow ITAM Architect - Manager - Consulting - Location OPEN, Executive , Chicago, Illinois
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