Senior Manager Operations Quality

Company: VirtualVocations
Location: Aurora
Posted on: October 17, 2024

Job Description:

A company is looking for a Senior Manager, Operations Transaction Quality.

Key Responsibilities

Develop and execute strategies to integrate quality into customer experience
Lead and coach quality managers to foster a quality-focused culture
Manage key SOX controls and collaborate with auditors to ensure compliance

Required Qualifications

Bachelor's degree or equivalent experience in insurance or financial services
2+ years of progressive leadership experience in a contact center or claims servicing environment
5+ years of insurance experience
Experience in project management and process/productivity improvement
Experience with operations quality or audit is a plus

Keywords: VirtualVocations, Skokie , Senior Manager Operations Quality, Executive , Aurora, Illinois

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