BPO Program Manager

Company: VirtualVocations
Location: Aurora
Posted on: October 16, 2024

Job Description:

A company is looking for a BPO Program Manager to implement business initiatives and drive efficiency with third-party BPO partners.

Key Responsibilities:

Collaborate with Customer Success team and BPO leadership to manage the program budget
Analyze data to identify trends and work collaboratively on staffing forecasts
Implement change management and compliance of success metrics for the program

Required Qualifications:

2-4 years of proven BPO process management experience
Experience in a call center or remote service/support environment
Familiarity with sales and service KPI metrics (SLA, AHT, CSAT, etc.)
Experience working with a BPO or hybrid team
Strong computer literacy and ability to adapt to new platforms

Keywords: VirtualVocations, Skokie , BPO Program Manager, Executive , Aurora, Illinois

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