Service Manager

Company: Putzmeister
Location: Sturtevant
Posted on: October 2, 2024

Job Description:

Position Summary: The Service Manager is a critical role responsible for providing vital technical support to our dealers and direct customers. The service manager will drive service excellence to ensure customer satisfaction, maximize customer retention and help minimize customer down time. This role requires an experienced service leader than can think quick on their feet and provide quick responses to field problems. Essential Duties and Responsibilities: Provide strategic leadership and development to the service team.Development of an effective Service Support channelProvide service and customer service support via phone, email, text, and direct field visitsDevelop Key Performance Indicators (KPI) to effectively manage departmentDiagnose technical issues and determine proper solutions and next stepsDevelop and promote customer relationships with the objective of gaining a clear understanding of the customer needs and a means to satisfy them.Driving continuous improvement in service, warranty, and other management processesCultivation of relationships with customers & dealers throughout North, Central, & South AmericaLeveraging Service Business to drive new equipment growthCoordinate scheduling for the field service team based on customer needs and workflowIdentify new technologies to better provide service to our customer base Qualifications: Experience leading and growing a service teamEffectively communicate with customers and co-workers Experience managing warranty policy and claimsBenchmarking experience and KPI DrivenAbility to train customers and employeesCapital equipment experience Proficient in general Windows applications Education/Certification/TrainingBachelor's degree in business or service management or equivalent experienceTechnical Background preferredSAP Experience a plus Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle or touch; frequently required to push and pull.Ability to regularly lift and/or move 25+ pounds.Specific vision abilities required by this job include close, peripheral, and the ability to focus. Work Environment: While performing the duties of this job, the employee is in a typical office environment; occasionally exposed to noise, dust, and chemicals.Safety glasses/goggles must be worn at all times while in designated areas of shop.Proper closed toe and heel footwear is required while in the shop.Benefits We Offer: Comprehensive benefits (medical, vision, and dental insurance)Company paid Hospital Indemnity/Accident InsuranceHSA - incentives for company contributionsFSA PlansCompany-paid Life InsuranceCompany paid Short term/Long term DisabilityPaternity Leave401K plan with company matchProfit sharingCompany eventsEducation ReimbursementBoot ReimbursementUniform ProgramEmployee discount programThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job. PI354dbeede565-25660-34809134

Keywords: Putzmeister, Skokie , Service Manager, Executive , Sturtevant, Illinois